Travel:

1. Flight tickets are not included. You are advised to book them independently for better cost-effectiveness and flexibility. However, Platinum Tours and Travels can assist in booking flight tickets upon request, based on availability.

Meals & Personal Services:

1. Meals not mentioned in the itinerary.
2. Laundry, telephone calls, and other incidental expenses during your stay.
3. Personal expenses including room service, special orders, and alcoholic or non-alcoholic beverages.

Sightseeing & Transfers:

1. Professional camera tickets for photography at sightseeing locations are not included in the cost of the package.
2. Additional sightseeing or any extra usage of vehicles beyond what is outlined in the itinerary.

Unforeseen Expenses:

1. Any costs arising due to natural calamities, such as road blockages, political disturbances (e.g., strikes), or any other unforeseen events. These costs will need to be borne directly by the client on the spot.
These exclusions ensure transparency, allowing you to plan for any additional personal costs that may arise during your trip, while Platinum Tours and Travels takes care of the major inclusions.

📄 Terms & Conditions

When you book a trip with Platinum Tours and Travels, you agree to the following terms and conditions. These ensure clarity and a smooth travel experience for all parties involved:

🏨 Hotel & Accommodation

1. Check-In/Check-Out: Standard check-in at 12:00 PM; check-out by 08:00 AM. Early check-in/late check-out is subject to hotel discretion.
2. Room Occupancy: Max 3 adults per room. The third guest will be provided a mattress or rollaway bed.
3. Room Availability: Rooms are subject to availability at check-in.
4. Alternate Accommodation: If listed hotels are unavailable, similar standard alternatives will be arranged.

🚫 Inclusions & Refunds

5. Unused Services: No refunds for unused package components.
6. AC Usage: Not functional in cool or hilly regions.
7. Additional Charges: Parking and extra guide fees (e.g., Cellular Jail/Natural Bridge) not included.
8. Special Occasions: Mandatory dinner/supplemental charges (e.g., New Year/Christmas) are not included unless mentioned.

✈️ Travel & Transfers

9. Connecting Flights: Baggage may need re-checking when changing airlines.
10. Ferry Tickets: Base category tickets booked based on availability. Timing is subject to change.
11. Ferry Seating: Adjoining seats not guaranteed.
12. Ferry Schedule: Managed by private operators & the Andaman Administration.
13. Vehicle Conditions: Older vehicles may be used; shared vehicles may be arranged due to fuel shortages.
14. Restricted Area Permit: Mandatory for foreign nationals on arrival.

🔁 Changes & Cancellations

15. Rates: Subject to change without prior notice.
16. Passenger Age: Ensure accurate age details to avoid re-pricing.
17. Itinerary Modifications: May occur due to force majeure, strikes, or weather. No compensation is applicable.
18. Post-Tour Changes: No changes allowed after tour commencement.
19. Hotel Booking Changes: Once confirmed, changes are subject to hotel policies and charges.
20. Cancellation & Refunds: Refer to our Cancellation Policy.
21. Jurisdiction: All disputes are subject to Andaman & Nicobar Islands jurisdiction.

💳 Payments

22. Balance Payment: Must be completed on the day of arrival. Accepted: UPI, card, transfer, or cash.
  • Debit Card: 1.6% surcharge • Credit Card: 2.03% surcharge
  • Cheques are not accepted.

🔔 Additional Information

📶 Mobile Network
• Best providers: BSNL, Airtel, JIO
• Remote areas (e.g., Baratang, Chidiyatapu): BSNL preferred

🍽️ Meals & Water

• Day of Arrival: No complimentary breakfast. Available on a paid basis.
• Breakfast Hours: 7:30 AM – 9:00 AM. Early checkout guests can request packed breakfast in advance.
• Mineral Water: Not included.

🗺️ Tour Itinerary

• No Revisits: Locations cannot be revisited once covered.
• Modifications: Additional charges apply for any extra stops.

🆔 Identity Proof

• All guests (including children) must carry original Aadhar (preferred), Passport, Voter ID, or DL.
• PAN Card is not valid.

🙏 Service Commitment

We’re committed to providing an exceptional travel experience. Your cooperation with the above guidelines is appreciated.

❌ Refund & Cancellation Policy

At Platinum Tours and Travels, we believe in maintaining complete transparency and fairness. Our detailed cancellation and refund policy ensures clarity and helps both parties manage unforeseen circumstances responsibly.

📅 Cancellation Refunds

• Cancellations received 60 days or more before travel: ✅ 75% of the package cost will be refunded.
• Cancellations received 30 days or more before travel: ✅ 50% of the package cost will be refunded.
• Cancellations received 20 days or less before travel: ❌ No refund.
• Bookings made for travel between 15 December to 15 January: ❌ Strictly non-refundable.

🚫 Non-Refundable Bookings

• Bookings confirmed under discounted rates are considered non-refundable under any circumstances.

🎟 Unused Activities

• No refunds will be issued for any unused activities or services that are included in the package.

🌍 International Transactions

• Customers using international bank accounts will be responsible for any applicable bank charges during refunds.

⚠️ Liability Exemptions

• Platinum Tours and Travels is not responsible for:
o Hotel or resort cancellations due to flight/ferry delays or cancellations.
o Missed flights or ferries by the guest, which will result in full retention charges.
o Cancellations due to weather or climatic conditions.

💳 Flexible Payment Options

At Platinum Tours and Travels, we prioritize your convenience by offering multiple flexible payment methods to make your booking process smooth and hassle-free.

✅ Accepted Payment Methods:

1. Credit Cards (Visa, MasterCard, etc.)
2. Debit Cards
3. Google Pay
4. PhonePe
5. Direct Bank Transfers

🏦 Bank Details for Direct Transfer:

• Bank Name: HDFC Bank
• Account Holder: Platinum Tours and Travels
• Account Number: 50200083555204
• IFSC Code: HDFC0001994
• Branch: Junglighat, Port Blair

📱 UPI (Google Pay / PhonePe):

• Mobile Number: 7003862492

💼 Transparent Payment Guidelines

At Platinum Tours and Travels, we are committed to clear and client-friendly payment terms. Our goal is to make your booking experience seamless with a flexible installment plan that ensures peace of mind from the moment you confirm your trip.

💳 Payment Breakdown

Payment Option Due Date Amount
Part 1: Partial Payment At the time of booking 30% of the total package cost
Part 2: Balance Payment On arrival at destination Remaining 70% of the package cost

Note: A payment receipt will be issued after each transaction for your records.